Enterprise Holdings Sucks Customer Reviews and Feedback

From Everything.Sucks

Enterprise Holdings, Inc. is a private holding company headquartered in the Clayton suburb of St. Louis, Missouri, United States. It is the parent company of car rental companies Enterprise Rent-A-Car, National Car Rental, Alamo Rent a Car, and Enterprise CarShare. The holding company was formed in 2009 as a result of Enterprise Rent-A-Car's 2007 acquisition of Vanguard Automotive Group, the parent company of National Car Rental and Alamo Rent a Car. The company sells its used cars through Enterprise Car Sales. It is owned by the Taylor family.

A former employee comments,"Overtime in Enterprise Holdings is a must and if you have a family forget that because they don’t care about that. They set your goals so high you can’t achieve them so you end up making a tad over minimum wage. What a joke, stay far away."

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Current Employee - Assistant Manager says

"poor management, no life whatsoever"

Former Employee - Engineer II says

"It starts from the top and the current President was handed the job because of her last name and does not care about employees. After letting people go who have worked and been loyal to Enterprise for 10+ years, but keeping people who have been there less than 2 years I fail to see the “Loyalty to Our Employees” motto being followed. Did the C Level and VP executives take a pay cut? I doubt it. They are all about themselves; if it were up to them they would outsource all work to overseas employees and pay them very little. A family worth Billions but couldn’t figure out how to keep more employees; they need that money for the Soccer Stadium I guess. Mid and Low Level Management has followed suit which is supposed to help employees grow yet they rarely listen. So slow to make upgrades in Engineering that it actually costs the company more money. Behind the times by about 10 years in many areas."

Current Employee - Anonymous Employee says

"Culture and values used to genuinely mean something, but in some departments they don't."

Current Employee - Assistant Branch Manager says

"No work life balance at all....ZIP For what you have to put up with.....the pay is not really all that great Upper Management is more worried about making other employees happy and they do not allow you to do your job. It is the reason there is now a decent turnover rate with this company. There are to many younger employees who whine and complain to much instead of just doing their job....its annoying"

Former Employee - Management Trainee says

"They'll promise you 42k for 50 hours a week for 52 weeks. If you use your PTO they don't give you OT and it will ruin your paycheck. My friend worked 50 hour work weeks year round and somehow only got 38k yearly. That's minimum wage in dollars per hour worked. Use this job to get another job."

Former Employee - IT Manager says

"Leadership is terrible. They promote people that get things done at any cost. Empathy, employee development, etc. - not valued. I loved it when I started at EHI, highly toxic environment now. Highly profitable company for years and years, but they laid 1000’s off days into a pandemic. It was a total front to plans in the making. Get ready for more outsourcing and consolidation my IT friends! No one is safe."

Former Employee - Anonymous Employee says

"They will lay you off then dispute it when you file for UI"

Former Employee - Management Trainee says

"don't do it. All you're going to be doing is cleaning cars and picking people up like a taxi. Long hours and no social life."

Former Employee - Management Trainee says

"Long hours. 11 hour days. No work life balance. Some branches even work Sunday’s. Company only cares about profits. Limited opportunities for advancement due to the matrix requirements. You are literally a slave to enterprise. Be prepared to be treated like crap by customers over things that are out of your control. The company passes on expenses to branch managers which then cuts into their commission. If a customer is dissatisfied the branch will end up paying for everything. Customers can literally steal cars and we are still expected to provide good customer service. They make you go through a program chat is suppose to make you a good manager, but it’s nothing other then busy work."

Current Employee - Manager says

"Toxic leadership and culture. Lack of strategy and teamwork at senior leadership levels."

Assistant Manager (Former Employee) says

"Worked here over a year. Terrible work life balance, and even worse pay. Dealing with awful customers all day, promising cars even though no one will help you get any. Washing nasty vehicles in dress clothes. This job gives you depression and anxiety. Not worth it, RUN FAR FAR AWAY! On top of it, NO LUNCHES!!Absolutely none.Everything"

Return Agent (Tri-Brand Car Inspector) says

"They don't follow core standards. They treat employees with little to no respect. You are literally a number on a spreadsheet to them and they will find ways of making life hard for you there. Most times you run 8 hour days with no lunch break because they keep branches understaffed. Miserable. Insurance availableEverything from management to customers"

Management Trainee (Former Employee) says

"Take recent college grads and make them feel like they will be making a good amount of money and will be able to grow. Really you are making $15/hr but you work 8 hours of overtime minimum each week.NothingEverything"

Exit Booth Agent (Current Employee) says

"In the interview they will tell you that it's a family oriented company with plenty of growth potential, its a lie! They don't give raises; and they're constantly trying to figure out ways to cut your inventive payouts and bonuses. They will offer overtime, but its a scam. They will let everyone else go home, and leave you to do 100+ rentals by yourself. Oh, and don't think the mangers will be of any assistance, because you will have to train them. If you're lucky enough to find a way out of training someone that's supposed to be managing you, you will have to train the new hires. You wont be paid for any-of this by the way. If they have a union it's hard to get firedpay, management, non-existent growth potential, retaliatory practices"

Management Trainee, (Former Employee) says

"Being underpaid and overworked are requirements for employees. Management are quick to point fingers at employees and are quick to threaten you with unemployment. Customers are not treated fairly and are lied to.12 hour shifts(3 hours unpaid), Poor Management, Lack of training"

Assistant Manager (Former Employee) says

"Overtime is a must and if you have a family forget that because they don’t care about that. They set your goals so high you can’t achieve them so you end up making a tad over minimum wage. What a joke stay far away NoneLong hours horrible pay"

Staff Accountant (Former Employee) says

"They actually don’t practice what they preach. Stressful and disheartening work, long hours short staff, less pay, easy to get burned out. Stress of working with limited resources takes its toll.."

Management Trainee (Current Employee) says

"This company will work you to the bone. They hire new MTs to do majority of the work while the manager sits down all day. Expect to wash a lot cars in the sun and go through a lot of shoes. Pay sucks for the number of hours you work, you get taxed like crazy so you don’t even make that much at the end of the year.NoneLiterally anyone can become a manager as long as you stay with the company, which leads to terrible management at the top"

Management Assistant (Former Employee) says

"They paint a pretty picture for you but once you enter the cult like company it is pretty clear if you’re not a fanatical blind follower then you will not cut it."

Customer Service Representative (Former Employee) says

"Enterprise is the worst job I have ever had they set these goals for you to fail they are very prestige I would never recommend this company for anybody to work for Work from homeEverything"

Car Washer (Former Employee) says

"I worked for Enterprise part-time for a month before taking on another opportunity that would not work with the Enterprise schedule I was working. The new opportunity was deemed non-essential in March and am not due to return until sometime in October. I re-applied due to Enterprise being one of the few companies in the area hiring and my previous experience. Had a phone interview with regional hiring manager. Her skepticism in my motives for wanted to re-apply with the company were front and center and was offered an in-person interview. Assured me employees would be wearing masks, gloves and social distancing would be enforced. Asked for a phone interview but request was rejected. At the in-person interview, the hiring manager was also rude and skeptical towards my motives for wanting to return. I literally had to say "I have a family and need an income to provide for them at this incredible difficult time". All he said in response was "We're not in the practice of spending time on training people for them to just leave." The personal grudge for quitting was front and center. Several employees (including management) did not wear face coverings or had them on improperly and no gloves. Social distancing was also not practiced once inside the branch office.no drug testing, can vape on the clock, lots of downtime, drive cars you can't affordpaper checks never received on payday, bad weather, no training, no management presence"

Management Trainee (Former Employee) says

"This job comes with zero work life-balance. You will be promised vast sums of money once you work your way up the management ladder but in reality very few managers make any commission at all. More often than not, the branch will be underperforming and management trainees will walk away with more money than the managers. You will be constantly working late due to a shortage of cars and unrealistic workload, you’ll also receive very little thanks in return. Within the company there are some very good people but unfortunately this all gets lost in a truly awful blame culture that filters down for senior management. This job comes with extremely high levels of stress, overworked and underpaid. You will normally work an 11 hour day minimum with a 30 minute break if your lucky depending on how busy the branch is. During my time at enterprise I witnessed several cases of bullying (by senior management), and if you don’t ‘bleed green’ you’ll quickly find yourself being forced out the company. A lot of good people within the companyZero work-life balance, overworked underpaid, high levels of stress and a strong blame culture"

Management Trainee (Former Employee) says

"If you want to be stressed, get no recognition and work 60 hours a week with poor pay then this job is for you. Terrible management and get left by yourself a lot to get shouted at by customers because everything is so unorganizedLike minded people, great workforcePushed to breaking point most people stay for a year then can’t take any more"

Management Trainee (Former Employee) says

"Awful management at north Riverside, awful pay stressful, etc I’ve never met a more evil, mean spirited boss in my life; chaddney was an angel but not the othersI livedThey’re still in business"

Service Agent (Former Employee) says

"Terrible management at branch j2 in loganville. While a manager tells you to do one thing, another manager comes around to tell you that what you were doing for the first manager is wrong. Lead to a loop of confusion and unproductive actions."

Customer Service Representative (Former Employee) says

"I started out with the company as an intern and I soon learned that this company is built on lies. The growth you're promised depends on how well you suck up to your misogynistic male leadership. Not mention, being a female in this business will not only leave you feeling grossly creeped out when you have a sick pervert of a customer but your immediate managers will make you feel even worse STAY AWAY FROM ENTERPRISE! The money isn’t worth it"

Manager (Current Employee) says

"Management sucks you work as a labor in a suit. Nobody respects your work or time. The management works over 80 hours a week and get paid nothing. worst company ever."

Reservations Agent (Former Employee) says

"Managers suck , they pressure sales for thier expensive cars you are blamed of people don't get cars the company lies all the time it is corporate at its best, all the managers in St Louis are lying greedy scumbags don't work here"

Assistant Manager (Current Employee) says

"48 hours on a GREAT week- bad weeks 65+. Life of a taxi driver constantly on the road, which is great if you work with nice people- rubbish if your working with unfriendly people! Constantly short on cars or getting last minute reservations resulting in working late, unpredictable and you aren’t allowed to turn them down. A complaint your branch is fined £1000. Promoted to management and it gets worse, they tell you that you have unlimited earning ability however take money of for everything. Some months I have earns a lot less than minimum wage when worked out hourly rate."

Assistant Manager (Former Employee) says

"Don't waste your time with this company, they do not reward loyalty or hard work and instead they lay you and keep under performers. They will work you to the bone, pay you peanuts, and fill you up with false promises. Your promotion is based on who likes you, not how good of a job you are doing."

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